Frequently Asked Questions
  1. Is there a place I can go to learn more about Microsoft Windows XP and all of its features?
  2. The inside of my computer gets really dusty. What is the proper way to clean the inside of my computer?
  3. How do I backup files and folders using the Backup program in Windows XP?
  4. How do I restore files and folders using the Backup program in Windows XP?
  5. How do I use the System Restore tool to return my computer to a previous working state?
  6. Is there an easy way for me to transfer settings from my old computer to my new Windows XP-based computer?
  7. Are there some basic steps I should be following to maintain the performance of my computer system?
  8. How do I keep my computer system up to date?

Q:
Is there a place I can go to learn more about Microsoft Windows XP and all of its features?

A:
Absolutely. One of the most informative sites available is offered by Microsoft. To learn more about your Microsoft Windows XP Home or Professional Edition software, click here.



Q:
The inside of my computer gets really dusty. What is the proper way to clean the inside of my computer?

A:
Whatever you do, don’t vacuum the inside of your PC. Using a vacuum could potentially damage the components of your PC by creating static.

The best way to clean the dust from your PC is to use an air compressor. In our experience, canned air doesn’t do a very good job unless you have a very thin layer of dust on the components. Also make sure that when you blow out the fans you hold the fans from spinning. Letting them spin freely while cleaning them could damage or wear out the fans prematurely.

Bring your Geekbox computer to any of our locations and we’ll be happy to clean your PC, simply bring it in for service and we’ll take care of it.



Q:
How do I backup files and folders using the Backup program in Windows XP?

A:
Microsoft has prepared an in depth guide to explain just that.
To view this tutorial click here



Q:
How do I restore files and folders using the Backup program in Windows XP?

A:
Microsoft has prepared an in depth guide to explain just that.
To view this tutorial click here.



Q:
How do I use the System Restore tool to return my computer to a previous working state?

A:
If windows does not start up, it is best to bring the machine in for service. However, if Windows XP starts follow these step:

1. Log on to Windows as an administrator.
2. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next. See Example Below:



3. On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next

4. On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK. See Example Below:



5. On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer. See Example Below:



6. Log on to the computer as Administrator. The System Restore Restoration Complete page appears. From here you can choose another restore point, undo the restoration, or just click OK to finish.



Q:
Is there an easy way for me to transfer settings from my old computer to my new Windows XP-based computer?

A:
Microsoft has prepared an article which explains in detail how this can be done.
To view this article, click here.



Q:
Are there some basic steps I should be following to maintain the performance of my computer system?

A:
There are some simple to use tools bundled with Microsoft Windows XP that allow you to clean up your hard drive and keep system files, program files and data files in order. To learn how to use these programs, click here.



Q:
How do I keep my computer system up to date?

A:
Windows Update is an important utility that is already built into your Microsoft Windows operating system. To learn how to configure and use this crucial component of Windows XP, click here.



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Here you can find answers and links to tutorials answering some the the support questions most commonly asked by customers. Browsing through this page my save you an un-needed service visit.

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